Privacy Policy

Rua da Lionesa, 446 ADM
espaços C3 e C5
4465-671 Leça do Balio
Portugal

With the following data privacy notice, we want to inform you about the processing of your personal data by Linde Saúde (hereinafter referred to as "Linde").

From time to time, it may be necessary to adapt this privacy policy in its entirety, as well as only in specific parts, in order to comply with current legal requirements or to cover the introduction of new services. The latest version of our data privacy statement can be found at: https://www.linde.pt/pt/footer/dataprotection

I. General Information on Data Protection at Linde GmbH

1. Data Protection Officer and Officer

Linde is the controller of your personal data within the meaning of data protection law. Linde is a company of Linde GmbH. Linde GmbH is one of the world's leading gases and engineering companies, with around 58,000 employees working in more than 100 countries worldwide.

The Group Data Protection Officer for the EU ("EU GDPO") Linde GmbH is available to answer all your data protection questions by email or post. You can contact EU GDPO at the following address:

Linde GmbH
EU Group Data Protection Officer
Dr.-Carl-von-Linde-Strasse 6-14, 82049 Pullach, Germany
Email: iberia.dpo@linde.com

2. Your data privacy rights

With regard to any processing of personal data by Linde GmbH, all data subjects have the following rights in accordance with Articles 15 to 21 of the GDPR - within the regulatory limits of the Member States:

  • Right to information;

  • Right to rectification;

  • Right to erasure of data;

  • Right to restriction of processing;

  • Right to data portability;

  • Right to object.

In addition, you have the right to revoke your consent to the processing of your personal data at any time with effect for the future. This revocation has no effect on the past, i.e. it does not affect the effectiveness of the data processing carried out until the revocation.

If you consider that the processing of personal data carried out by Linde GmbH does not comply with data protection regulations or if you are not satisfied with the information provided by us, you have the right to lodge a complaint with the competent supervisory authority (see Art. 77 GDPR).

3. Transfer to third countries or international organisations

We are careful not to transfer your data to recipients in countries without an adequate level of data protection (third countries). However, in some cases, it is not possible to avoid this completely. When this occurs, Linde GmbH has taken and will take appropriate measures to ensure an adequate level of data protection for the recipient at all times.

4. Storage and conservation periods

We process your personal data for as long as necessary to fulfil our contractual obligations. As soon as the data in question is no longer needed for this, it is usually deleted.

However, in order to comply with certain legal requirements, we have to store some data beyond the termination of the contractual relationship. This includes commercial and tax documentation, evidence and archival obligations. In these cases, we are generally obliged to safeguard or store data for a period of between three and ten years or, in exceptional cases, such as legal disputes, up to 30 years.

II. Processing of personal data by Linde GmbH for important business purposes

Linde GmbH offers a complete range of products and services to customers in the industrial, retail, retail, commercial, science, research and public sector sectors. Our customers, suppliers and partners are as diverse as we are. In order to carry out our complex international operations, we require the processing of personal data.

1. Type and origin of personal data processed by Linde

We process personal data only to the extent necessary to fulfil our contractual and legal obligations regarding business relationships with our customers, suppliers and partners. "Process" means that we collect, store, delete or transfer personal data, to give you just a few examples.

The personal data we process includes:

Master and contact data of customers and suppliers, such as name, address, telephone number, e-mail, function, department of contact persons, etc.

Data we need for invoicing and payment processing, such as bank details, tax identification number, credit manager information, etc., to the extent that it affects a natural person's data;

Information from the supplier and customer relationship manager, such as order history, etc., to the extent that it affects a natural person's data;

Special categories of personal data relating to customers in our healthcare sector, such as information related to diagnosis and therapies, necessary for processing.

We regularly receive the personal data processed by us in the context of our business relationship with our customers and in the course of it. In some cases, we also receive personal data from companies affiliated with Linde GmbH, such as contact details with suppliers within the supplier relationship management of Linde GmbH.

In some cases, we also process personal data that we otherwise receive, in accordance with applicable data protection laws. This regularly applies to:

Publicly accessible sources, e.g. business and business registers, trade fairs, exhibitions, internet sources, newspapers, trade guides, etc.

Third parties not affiliated with Linde GmbH, e.g. trade associations, credit agencies, insurance companies, etc.

2. Purpose of processing by Linde GmbH and legal basis

We only process your personal data for the permitted purposes and in accordance with the legal provisions of the GDPR and applicable national data protection laws.

2.1 We process data to fulfil our contractual obligations

We process personal data in order to fulfil our contractual obligations towards our customers and suppliers or to carry out so-called pre-contractual measures, which apply upon a specific request.

In these cases, the purpose of the data processing is determined by the contract we enter into with our customers or suppliers and services provided under this contract. This also includes, for example, the processing of personal data in the context of sending catalogues, information about our services or the preparation of specific offers.

2.2 We process data to protect legitimate interests

We also process personal data if necessary to safeguard the legitimate interests of Linde or Linde GmbH companies as well as our customers (and, if applicable, other third parties). In this case, we process the personal data only after taking into account the consideration of your most important interests.

This includes, for example:

The supply of products from Linde GmbH and the provision of services;

Customer support and complaint processing;

Direct correspondence, provided that you have not objected to the processing of your personal data for these purposes;

The surveillance of public access rooms in our branches with optical and electronic equipment (video surveillance);

Transfer of personal data within Linde GmbH for internal administrative purposes.

2.3 We process data with your consent

We also process your personal data if you have given us your consent. You may revoke your consent at any time. However, please note that data processing carried out up to the date of revocation remains permissible.

2.4 We process data to comply with legal obligations

We have an obligation to process certain data in order to comply with legal obligations. Such obligations may result from certain provisions of national commercial, tax and social law, as well as from European legislation, for example with regard to regulations on the prevention of terrorist financing. In detail, this may also result in obligations for Linde GmbH to safeguard, store, report and collect data that generally serve control purposes by the respective authorities.

2.5 Information related to the change of purpose

If we process your personal data for any reasons other than those for which we originally collected it, we will inform you of this new purpose to the extent permitted by law.

3. Recipients of your data

Personal data will only be made available to other companies of Linde GmbH to the extent that this is necessary to protect our legal and contractual rights and obligations. This, for example, can apply to the coordination of our contractual services. Typical examples are centralized vendor and customer management services, centralized IT services, and internal finance and accounting centers.

We cooperate with external service providers to fulfill certain contractual obligations. This applies, for example, in relation to specific supplier and customer management services, the shared external service centre and hosting the IT infrastructure, finance and accounting, payment processing (credit card, direct debit, credit purchase), logistics and delivery, promotional activities or the online order transaction. Insofar as we involve external service providers, this is always within the legal limits and in compliance with the applicable data protection regulations.

We only transfer personal data to other recipients outside Linde GmbH if we are legally obliged to do so. In all other cases, we will only transfer your data to third parties if you have given us your consent.

In the context of the continued development of our business, we may divest subsidiaries or parts of the business or merge our business or parts of it with another company. Such transactions typically involve the transfer of customer information belonging to the branch or part of the business sold or disposed of to the buyer or to the merged company. In this case, your personal information will continue to be governed by the provisions of this privacy policy. In the unlikely event of the complete sale of Linde GmbH or substantial parts thereof, your personal information will also be transferred to the buyer.

4. Obligation to provide data

In order to be able to provide our services to our customers, we have to process certain personal data or are legally obliged to do so. We collect your corresponding data when you enter into the contract (e.g. address, business contact details and job title).

Without this data, we cannot enter into contracts with our customers.

5. Automated decision-making processes and profiling

We do not use automated decision-making processes for procedures with legal implications or equally significant impact on you. No decisions will be made without additional human review.

Profiling within the meaning of Art.4 (4) GDPR does not take place at Linde GmbH, with the exception of specific applications in the home care sector to identify patients at a high risk of deterioration in their health status and who may potentially require intervention or rehospitalisation.

III. How we use personal data for the purposes of our websites

The Linde GmbH companies operate websites to provide you with information regarding their Linde GmbH companies and their products and services.

1. Type and origin of personal data processed by Linde GmbH

When you visit one of the Linde GmbH websites, we collect certain personal data from you. The personal data processed in this context includes your name, address, telephone number or email address.

The personal data processed in the context of the operation of our websites is usually provided by you during the use of our websites.

However, in some cases, the processed personal data may also be provided by third parties that are not related to Linde GmbH, such as Internet service providers, marketing affiliates or software plug-ins. Linde automatically processes the following data (in particular, log information and device data):

  • The name of your Internet Service Provider (ISP);

  • Your IP address;

  • Your browser type and operating system(OS);

  • Date, duration and time of your visit;

  • Websites visited;

  • Data extracted and files downloaded;

  • Your country;

  • Your referring URL;

  • Your search term if you have been referred to our website by a search engine.

2. Purpose of data processing by Linde GmbH and legal basis

In each case, we process personal data only to the extent necessary.

2.1 We process data to fulfil our contractual obligations

We process personal data in order to fulfil our contractual obligations towards our customers or to carry out so-called pre-contractual measures, which apply upon specific request. This may apply when you subscribe to certain services, order online or register on our supplier portal.

2.2 We process data to protect legitimate interests

We also process personal data to the extent necessary to safeguard the legitimate interests of Linde or the companies of Linde GmbH as well as our customers (and, if applicable, third parties). Where applicable, we process personal data only after taking into account your relevant interests.

This includes, for example:

Measures to analyze pseudonymized user behavior in order to improve our websites;

Measures to provide website functionalities, such as user account management, shopping carts.

2.3 We process data with your consent

We also process your personal data if you have given us your consent. You may revoke this consent at any time. However, please note that data processing carried out up to the date of revocation remains permissible. This includes in detail, for example:

Newsletter subscription;

Promotions;

Contact information.

3. Recipients of your data

3.1 Linde GmbH companies and service providers

Linde GmbH shares personal information in the manner described above (see Section II.3).

3.2 Social Media Providers

On some websites, Linde GmbH integrates additional content and publications (blogs, posts, news, videos, interviews, etc.) that have already been published in other media/social networks (e.g. Facebook, LinkedIn, Twitter). As long as you do not click on any such content, no personal information will be transmitted to the respective social media provider.

When you click on the content of the social media wall, your IP address will be transferred to the respective social media provider and will be stored, processed and used there in accordance with the respective privacy policy. The information banner on the Social Media wall informs you that by clicking on specific content, you are agreeing to this transfer of your personal information.

You can find more details about the processing of your personal information by social media providers here:

4. Cookies

Linde uses cookies. Further information relating to the nature and purpose of the cookies used by us can be found in our cookie policy, available at: https://www.linde.pt/pt/footer/dataprotection.html.

5. Links

Our websites contain links to other websites, which are subject to independent data protection notices from the respective operators of those websites.

Important Notice

Information related to your Right to Object

1. Objection in certain individual situations

You have the right to object, at any time, to certain types of processing of your data on grounds arising from your particular situation. This right applies to the processing of data in the public interest and to the protection of independent legitimate interests. This right also applies to profiling in so far as it is based on these two provisions.

In the event of a contradiction, we will no longer process your personal data. However, this does not apply if we can demonstrate that there are compelling grounds worthy of protection for the processing which override your interests, rights and freedoms or if the processing is for the purpose of enforcing, exercising or defending legal rights.

2. Objection to processing for Direct Marketing purposes

In individual cases, we process your personal data for direct marketing purposes. This happens, for example, if we send you information about special offers or discounted promotions.

You have the right to object to the processing of your personal data for these purposes. This right also applies to profiling insofar as it is related to direct marketing.

In the event of any objection, we will no longer process your personal data for these purposes.

Your objection does not require any specific form and can be emailed to us at: iberia.dpo@linde.com

Munich, May 2018