General Terms and Conditions of the Linde Homecare Store

These contractual conditions relating to distance sales contracts entered into on the www.lindehomecare.com/pt website (hereinafter referred to as the Loja Linde Homecare web portal) are established between:
Linde Homecare, Lda with headquarters at Rua da Lionesa nº446, spaces C2 and C4, 4465-671 Leça do Balio, Portugal and with the NIPC 500125546 and the customer.

Article 1 - Scope of application

These general conditions of sale apply to the purchase of products and services through the Linde homecare web portal. The purchase of any product at the Linde Homecare Store presupposes the acceptance of this information and general conditions of purchase, which are available on the web portal at any time. Therefore, the user must read these general conditions carefully before proceeding with the purchase.

Article 2 - Conditions of the contract

The user must be at least 18 (eighteen) years old to create an online account and make purchases at the Linde Homecare. The user must use the Linde Homecare Store web portal in compliance with the provisions of the applicable legislation.

The web portal allows you to purchase healthcare products and services. The purchase of products and services under medical prescription is not allowed.

The contract is concluded in Portuguese.

Article 3 - Prices and delivery costs

The prices of the products are indicated on the Linde Homecare Store web portal, along with the description of each product, and are expressed in euros (€). Prices include Value Added Tax (VAT), excluding shipping charges which are shown separately.
The table below summarizes the expected shipping costs:

Article 4 - Delivery of orders

Delivery will be made after the order is confirmed. The expected delivery time is 2 to 3 working days. Delivery times are average times and may vary slightly.

In the event of a delay in the delivery of the order, the user will be informed and in this case will have the right to withdraw from the contract within a maximum period of 14 days. The company will only make deliveries when a valid address in Portugal is specified.

The ownership of the products will only be transferred to the user after full payment of the agreed price, in which case Linde Homecare will retain ownership of the products in the meantime.

Article 5 - Payment methods

We accept VISA, MasterCard, MBway, and PayPal as payment methods. Your payment is processed through an authorised service provider, so all information necessary for payment processing is transferred to the service provider. In this way, Linde Homecare, through its Web Portal www.lindehomecare.com/pt, never has access to information about your bank details. By making a purchase on the Loja Linde Homecare web portal, the user accepts that the service provider collects information about their credit status from their local bank.

The contracted service providers are Payreto and SIBS PAGAMENTOS, S.A

Article 6 - Right of withdrawal and return

The deadline for return or exchange is 14 calendar days from the receipt of the product, and the communication regarding the exercise of this right must be sent before the end of the same period.

Linde Homecare reserves the right to refuse the return of products that are not in the same condition in which they were received, namely the products(s) must be complete, in the same condition in which they were sold, without signs of misuse, in original packaging and in good condition, instruction manual and accompanied by all the accessories that constitute them.

For more information, please refer to the document "Return Policy" and the "Cancellation Form".

Article 7 - Warranty, repair and replacement

All products sold by Loja Linde Homecare, in LindeHomecare.com/pt, under the legally established terms, have a warranty of 3 (three) years from the date of delivery, in accordance with Decree-Law No. 84/2021, of October 18, which regulates consumer rights in the purchase and sale of digital goods, content and services, transposing Directives (EU) 2019/771 and (EU) 2019/770.

If the product is defective or has been supplied incorrectly, not complying with the provisions of the contract, you can choose between requiring the replacement of the product or its repair.

To replace or repair the product, the user is obliged to notify our Customer Service in advance, by email or letter:

Office hours: Monday to Friday, from 09:00 to 13:00 and from 14:00 to 18:00 Email:  lindehomecare.pt@linde.com

Linde Healthcare, Rua da Lionesa, 446, Edifício C2 e C4, 4465-671 Leça do Balio

Article 8 - Liability

The company is liable for damages caused in accordance with the applicable legal provisions. The company is fully liable for damages caused by the fault or gross negligence of its directors and, in general, for damages caused by any culpable breach of the provisions of the contract. Any injured person is entitled to compensation for the damage caused by the products purchased through the online store, and it is up to him/her, in any case, to prove the defect, the damage and the causal link between them.

The manufacturer's civil liability is limited to the amounts of compensation established by the legislation in force.

Article 9 - Applicable law and jurisdiction

These Terms and Conditions and all contracts that may be entered into under them are governed by Portuguese law.