Frequently Asked Questions

Answers from our clinical and technical teams, always available 24/7.

Diabetes

Ventilation, Suction & Tracheostomy

High Flow Therapy

Inhalation & Respiratory Therapy

Monitoring and Diagnostics

Oxygen therapy

Sleep Therapy
Are home monitors as accurate as the ones in a doctor's office?

Our devices are product-specific and calibrated for high precision. While environmental factors (like movement or light interference) can affect readings at home, the core sensor technology is often identical to that used in clinical settings. Always ensure proper sensor placement for the best results.
Will a pulse oximeter work if I have cold hands?

Cold hands can restrict blood flow to the extremities, making it difficult for the oximeter to get a clear reading. We recommend warming your hands by rubbing them together before placing the sensor on your finger to ensure a strong pulse signal.
Can I use a forehead thermometer on an infant?

Yes, infrared forehead thermometers are safe and effective for all ages. However, for infants under 3 months, clinical guidelines often suggest a rectal reading for the most precise core temperature if a high fever is suspected.
What should I compare before choosing a home monitoring device?

Compare the measurement type, display, size, memory functions, connectivity, power source, included accessories and manufacturer specifications relevant to the product.
How can I check whether an accessory is compatible?

Match the exact brand, model, size and manufacturer reference. Cuffs, probes, sensors, batteries and other accessories may differ between product families.
Are connected monitoring devices available?

Some products can transfer or store measurements through Bluetooth, Wi-Fi or a companion app. Check the individual product page for supported connectivity and device requirements.
Do all monitoring devices store previous readings?

No. Memory capacity varies by model. Some devices store multiple readings or user profiles, while simpler products may only show the current measurement.
What is normally included with a monitoring device?

Package contents vary by product. Check whether batteries, cuffs, sensors, cases, cables or other accessories are included before ordering.