Frequently Asked Questions

Answers from our clinical and technical teams, always available 24/7.

Diabetes

Ventilation, Suction & Tracheostomy

High Flow Therapy

Inhalation & Respiratory Therapy

Monitoring and Diagnostics

Oxygen therapy

Sleep Therapy
How do I know if an accessory is compatible with my pump or sensor?

Each product page features a "Compatibility" section. However, in this FAQ, we provide a master cross-reference guide. Generally, cases and stickers are model-specific (e.g., Tandem t:slim vs. Medtronic 780G), while most patches and arm cuffs are designed to fit the specific "footprint" of your CGM transmitter.
Is your packaging discreet?

Yes. We understand that medical privacy is paramount. All orders are shipped in plain, unmarked packaging that does not mention "Diabetes" or specific medical equipment on the exterior, ensuring your health management remains a private matter.
What is your return policy for medical accessories?

Due to the hygiene requirements of medical supplies, items such as patches, underpatches, and alcohol swabs cannot be returned once the sterile packaging has been opened. For non-consumable items like pump cases or belt clips, we offer a standard return window provided the item is in its original, unused condition.
How can I contact customer support for a technical question?

If you can't find your answer here, our team is available via the "Contact Us" page. We specialize in the accessories we sell and can provide detailed advice on fit, material feel, and application tips. For medical emergencies or device malfunctions, please contact your pump manufacturer directly.
Do you ship internationally?

Yes, we ship to a wide variety of locations. Shipping times and costs vary by region. You can find a full list of supported countries and estimated delivery windows in the "Shipping and Logistics" section of this FAQ.
What should I check before ordering an accessory?

Match the exact device or sensor brand, model, generation and manufacturer reference where available. Size and attachment systems can differ even within the same product family.
How can I confirm that a case or patch is compatible?

Check the compatibility list and dimensions on the product page. A product designed for one pump or sensor generation may not fit another.
Are accessories supplied with the diabetes device?

Package contents vary. Some accessories are included with the original device while cases, patches, screen protectors, clips and organisers may be sold separately.