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What is included in this service?

The exact scope is defined on the individual service page and may include consultation, configuration, maintenance or product-support activities.

Is this service delivered remotely or in person?

Delivery format depends on the service and market. Check the booking or service description for available channels and locations.

Do I need to own a Linde Homecare product to use the service?

Eligibility can vary. Review the service conditions to see whether a specific device, purchase or therapy setup is required.

How do I book the service?

Use the booking or contact route shown on the service page and provide the requested product or therapy information.

What information should I prepare before an appointment?

Have the device model, relevant accessories, current setup and any questions ready. For therapy-related topics, keep prescribed information available where appropriate.

Can the service change prescribed therapy settings?

Any clinical adjustment must follow the applicable professional and prescription requirements. A commercial support service should not override clinical guidance.

How long does the service take?

Duration depends on the service type and the issue being addressed. The booking information should state the expected appointment length where applicable.

Is technical troubleshooting included?

Some services may cover setup or basic troubleshooting. Repairs, replacement parts or manufacturer service can have separate conditions.

Can I reschedule or cancel a booked service?

Check the booking terms for the relevant market, including notice periods and available rescheduling options.

Where can I find the scope and conditions of the service?

The service page should clearly state what is included, eligibility, delivery format, any exclusions and how to request support.